Shipping policy
Shipping Policy
We value our customers and strive to provide a smooth and efficient shipping experience. Please review our shipping policy below for information regarding processing times, shipping rates, international shipments, customs, and delivery procedures.
Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
During periods of high order volume, holidays, or unforeseen carrier disruptions, processing or delivery may take longer. When possible, we communicate important order updates by email or WhatsApp.
Domestic Shipping Rates and Estimates
Shipping charges are calculated and displayed at checkout based on your location and selected shipping method.
Estimated U.S. Delivery: Typically 5 to 10 business days after shipment, depending on the carrier and destination.
We currently do not offer local delivery or in-store pickup.
International Shipping
We offer international shipping to select countries, including destinations in Europe, Canada, Australia, and other supported regions.
Shipping charges are calculated and displayed at checkout. International delivery times vary depending on the destination, carrier, and customs processing.
Customs Duties, Taxes & Import Fees
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges imposed by the destination country or local authorities.
These charges are not included in the product price or shipping charge unless specifically stated at checkout and are not determined or controlled by MKADI.
The customer is responsible for any customs duties, import taxes, VAT, brokerage fees, clearance fees, or other import-related charges imposed on the shipment.
Customs rules and charges vary by country. MKADI cannot predict the amount that may be charged. Customers are encouraged to check their country’s import requirements before placing an order.
MKADI is not responsible for delays caused by customs inspections, clearance procedures, local authorities, or other circumstances outside our control.
If a shipment is held by customs, the customer may be required to provide information, documentation, identification, or payment directly to the carrier or customs authority to complete clearance.
If an international shipment is refused, abandoned, or returned because customs duties or taxes were not paid, required documentation was not provided, or the customer did not complete the applicable customs requirements, any refund will be subject to our return/refund policy and may be reduced by shipping, return shipping, customs, carrier, or other charges incurred by MKADI, to the extent permitted by applicable law.
International Returns
If you wish to return an order from outside the United States, please contact us at info@mkadiusa.com before sending the product back.
Customers are responsible for international return shipping costs unless the return is due to an error by MKADI.
Please use a trackable shipping service and send the tracking information to info@mkadiusa.com.
Order Tracking
Once your order has shipped, you will receive an email notification containing your tracking number. Please allow up to 48 hours for tracking information to become available.
If your tracking information has not updated or you believe there is a delivery problem, please contact us at info@mkadiusa.com with your name and order number so we can investigate with the carrier.
Shipping to P.O. Boxes
Some carriers may restrict delivery to P.O. Boxes. Available shipping options will depend on the destination and carrier.
Refunds, Returns, and Exchanges
We accept eligible returns within 30 days of delivery, provided the item is unused, unopened where applicable, and in its original condition.
Approved refunds will be issued according to our Refund Policy. Original or return shipping costs may be deducted where applicable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact info@mkadiusa.com as soon as possible and provide:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect product and packaging
We will review the issue and determine the appropriate resolution.
For additional shipping questions, please contact info@mkadiusa.com.